Return & Refund Policy

Return & Refund Policy – Glow Scentz

Glow Scentz is committed to delivering high-quality fragrances and personal care products. Due to the nature of our products and in order to maintain strict quality, hygiene, and safety standards, we follow a limited return and refund policy as outlined below.

Returns & Refunds

Non-Returnable Items

For hygiene, safety, and quality control reasons, all sales are final, and we do not accept returns or issue refunds on the following items:

• Fragrances and perfume products

• Personal care or beauty items

• Any product that has been opened, used, or tampered with

• Items marked as Final Sale

Once these products have been shipped, they cannot be returned, restocked, or resold. This policy ensures that every Glow Scentz customer receives new, unused, and safe products.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

📧 Contact Email: support@glowscentz.com

Please include the following information in your message:

• Order number

• A brief description of the issue

• Clear photos of the product and original packaging

After review, we may offer a replacement or store credit at our discretion. Refunds are not guaranteed and will only be issued if a replacement is unavailable.

Shipping & Handling

• Shipping fees are non-refundable, except in cases where the error was caused by Glow Scentz.

• Glow Scentz is not responsible for delays, damages, or losses caused by shipping carriers after the package has been shipped.

Refund Processing (If Applicable)

If a refund is approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on your bank or payment provider

Order Cancellations

Orders may only be canceled before processing or shipment.
Once an order has entered processing or has been shipped, it cannot be canceled or refunded.

Contact Information

If you have any questions regarding this Return & Refund Policy or need assistance with an order, please contact us:

📧 Email: support@glowscentz.com
🌐 Website: www.glowscentz.com